We accept returns under the following circumstances, excluding personalized items:

- I received my order in bad condition
- I got my size wrong and I'd like to change the size
- The product is not what I expected and I'd like to exchange it for another one or return it

For more information about Returns check the FAQ page.

All orders are usually prepared within 24-72 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.

Important note* : Remember that delivery times may be affected in times of high volume (such as Black Friday, Christmas etc.)

GEMORIES by Dropful ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.

For all orders shipped to Croatia, Slovenia and some EU countries the selected courier in charge of the transportation and delivery of your order is GLS and/or Croatian Post. Should you have any comments, questions or suggestions, please contact us. 

For international orders, orders are passed through to Croatian Post who will pass the order through international couriers.

As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order with your tracking number. Orders that are not received by the customer are automatically cancelled and the funds will be sent back to the customer’s bank account and/or Paypal account.

GEMORIES by Dropful is not liable for all and / or any damages that are in connection with and / or arise out of transportation, i.e., shipping.