Orders are prepared within 24-48 business hours, with variations during promotions. Express Shipping (2-5 working days) is available for specific countries. Standard Shipping times range from 3-15 working days. Contact customer service for order delays during high-volume periods.

Shipped orders cannot be canceled. Contact customer service immediately if cancellation is needed. Manual cancellation is possible through your user profile page.

A confirmation email with a tracking number will be sent upon shipment. Use the tracking number to monitor the live status of your order.

Contact Gemories if you receive the wrong or faulty item for assistance.

Returns accepted for various reasons within 30 days of delivery. Ensure products for exchange/return are in perfect condition. Exceptions for orders placed between November 25th and January 6th.

Three-month warranty on plating, oxidation, and thread; six months on silver components. Warranty valid against defects; excludes wear and tear or accidental abuse. Contact Gemories through the Contact Centre to benefit from the warranty.

Gemories website is available in English.

Yes, subscribe to Gemories’ Newsletter for the latest products and news.

Easily unsubscribe by clicking the “Unsubscribe” button in your last email.

Delete unwanted items from your shopping bag before order processing.

Personalized items are non-refundable unless defective.

It depends on the product; check the features for engraving options.

Personalized jewels, created on demand, cannot be exchanged or refunded.