ORDERS AND SHIPMENT

1. How to place an order?

   To place an order on Gemories, follow these steps:

   • Add the desired item to your cart on the product page.
   • Click on the “View Cart” button in the right corner.
   • Proceed to checkout by clicking “Check out” at the bottom right.
   • We recommend reviewing our terms of purchase before completing the order.

2. How long will my order take to arrive?

   • Orders are prepared within 24-48 business hours, with variations during promotions.
   • Express Shipping (2-5 working days) is available for specific countries.
   • Standard Shipping times range from 3-15 working days.
   • Contact customer service for order delays during high-volume periods.

3. Can I cancel my order?

   • Shipped orders cannot be canceled.
   • Contact customer service immediately if cancellation is needed.
   • Manual cancellation is possible through your user profile page.

4. Where is my order?

   • A confirmation email with a tracking number will be sent upon shipment.
   • Use the tracking number to monitor the live status of your order.

5. What if I receive a wrong or damaged product?

   • Contact Gemories if you receive the wrong or faulty item for assistance.

RETURNS AND EXCHANGE

1. What is your return policy?

   • Returns accepted for various reasons within 30 days of delivery.
   • Ensure products for exchange/return are in perfect condition.
   • Exceptions for orders placed between November 25th and January 6th.

2. What is the items warranty?

   • Three-month warranty on plating, oxidation, and thread; six months on silver components.
   • Warranty valid against defects; excludes wear and tear or accidental abuse.
   • Contact Gemories through the Returns Centre to benefit from the warranty.

GENERAL INFORMATION

1. How many languages is it possible to browse in?

   • Gemories website is available in English.

2. Is it possible to receive periodic information via email?

   • Yes, subscribe to Gemories’ Newsletter for the latest products and news.

3. Can I cancel my Gemories Newsletter subscription?

   • Easily unsubscribe by clicking the “Unsubscribe” button in your last email.

4. Can I remove items from my order?

   • Delete unwanted items from your shopping bag before order processing.

5. May I ask for a change or a refund of a personalized item?

   • Personalized items are non-refundable unless defective.

6. Is it possible to engrave on both sides of the jewel?

   • It depends on the product; check the features for engraving options.

7. Can I ask for a change or refund of a personalized jewel?

   • Personalized jewels, created on demand, cannot be exchanged or refunded.

For further assistance or inquiries, call Gemories from MON to FRI (9 AM - 5 PM) at 00385915166471

We accept returns under the following circumstances, excluding personalized items:

- I received my order in bad condition
- I got my size wrong and I'd like to change the size
- The product is not what I expected and I'd like to exchange it for another one or return it

For more information about Returns check the FAQ page.

All orders are usually prepared within 24-72 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.

Important note* : Remember that delivery times may be affected in times of high volume (such as Black Friday, Christmas etc.)

GEMORIES by Dropful ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.

For all orders shipped to Croatia, Slovenia and some EU countries the selected courier in charge of the transportation and delivery of your order is GLS and/or Croatian Post. Should you have any comments, questions or suggestions, please contact us. 

For international orders, orders are passed through to Croatian Post who will pass the order through international couriers.

As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order with your tracking number. Orders that are not received by the customer are automatically cancelled and the funds will be sent back to the customer’s bank account and/or Paypal account.

GEMORIES by Dropful is not liable for all and / or any damages that are in connection with and / or arise out of transportation, i.e., shipping.